Vickie is an awesome person to deal with. So friendly and really knows her work and furniture. Very informative.. Now just waiting for our new furniture to arrive.
Fantastic service and prices. We bought our entire house full of furniture here. I wish we had found this place earlier. I highly recommend dealing with vicky. She is great!!!
Very crappy customer service. They pretend they are supernice while you visit them to buy something, but after you are done buying, they become just super rude as if they do not even know you. I bought three furnitures from them and the delivery guys scratched all over my leather couch while taking it up the elevator, they did not provide any packing. When I called them, i talked to the owner of the shop named Joe- who was super rude and he did not want to take any ownership claiming these marks were from before and as per his quote: you take it or leave it, I Really dont care about the scratches. Then they even refused to give any store credit for it, mentioning they do not give any return for items on sales ( which is a complete lie, because pur friends bought and returned from them before). The guybwas super rude and I cannot imagine this type of unprofessional customer service in Canada. They kind of forced us to keep the scratched couch which their delivery guys made.
Very dissatisfied with customer service. My wife and I bought a new king size mattress and headboard/footboard. After bringing it home and getting it up two flights of stairs and set up, we realized it was the wrong mattress. We took it off the frame and slid it over the footboard to take it back downstairs. The pleather rubbed right off the footboard. I had to help carry the wrong mattress back in and the right one back to my truck. I was told that we caused the damage and would do nothing about the footboard. I feel the same as a few other people that have left comments. They're very friendly until they have made the sale....
WORST EXPERIENCE EVER!!!! Purchased a new lift chair for my 82 year old father. Called ahead to let them know we were coming to pick up the chair, I asked for it to be shrink wrapped, when I got there it had some bubble wrap placed over top with a couple pieces of tape holding it on. Told the guy I needed it shrink wrapped because we were driving 3 hours and it was to be stored for a couple days until it could be placed into the house. He sighed, then proceeded to take what felt like an eternity to shrink wrap the chair. (I had my elderly father and two kids sitting in the back loading area waiting in the heat). When I went back into the store to see what was taking so long, he was done, then asked ME to help him load the chair into my truck. (Seriously?!!!?) Ok fine, I helped carry it to the truck, but couldn't lift it in. So again we wait until a salesman was done trying to sell furniture so he could come lift it in. This took yet another 20 minutes in the heat waiting!!! When he finally showed up, they lifted the chair into the truck, then proceeded to leave me outside to position the very heavy lift chair and SECURE IT MYSELF!!!!!!! When we got the chair back to my fathers house and inside for setting up, there was a power cord missing! So I called the store (Kelowna) and informed my sales lady about what had happened with the loading AND the fact that we were missing a power cord. She didn't seem to concerned and asked me to go downtown Grand Forks and buy a cord. Nope can't do that. Ok, well can't we drive to Trail and get something that will work? (3 hour round trip) Ummm, NO! we spent $1000 on this chair and it was missing a cord from the store. After another phone call she suggested that we drive another 3 hours round trip to pick up a cord in Penticton. Nope again! Can't you just have the store send it to my dads house? (Penticton apparently didn't want to get involved....?) So after a couple days of no power cord their solution was to send the missing cord on the Greyhound Bus to Greenwood, (80 minutes round trip). So my 82 year old father who has mobility issues,(hence the need for a lift chair) drove to the next town to pick up a power cord for his chair. Needless to say I am beyond disgusted and disappointed with the whole experience!!!!! We definitely did NOT have the money to be buying a NEW chair, but due to circumstances beyond our control it was a necessity. I have to say, that I have experienced BETTER customer service from THRIFT STORES than I did from this furniture store. I will never return to this store, and I will tell everyone I know about this experience. Its shameful that after spending money on a brand new piece of furniture that is a medical necessity we felt like were treated like an inconvenience.
Hometown Furniture Kelowna is a Canadian Furniture Store based in Kelowna, British Columbia. Hometown Furniture Kelowna is located at 2643 Enterprise Way, Kelowna, BC V1X 7Y6, Canada.
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