Shelly is always very friendly and helpful. I try to go during the day instead of weekends or after school because it is a smaller store with limited staff and it gets very busy during peak hours. They are happy to help bring in things they don't have and they are always adding new things to their selection. Well respected around town.
When they make someone cry for trying to shop there - it's not worth going. They shouldn't put you down for asking questions. Not impressed at all. It's great having a shop that sells dance stuff, but if it's run by jerks, I'd rather shop at amazon.
I have trouble finding comfortable shoes to dance in but dance shoes provide the support my feet need and look good. Dance Essential carries a great selection of styles and offer custom options. I need dressy shoes for my son's wedding. I found a pair that fit perfectly but the heel was too high for my comfort and I wanted a different colour to go with my dress. At Dance Essential those custom options are available at no extra costs.
The older lady there was very rude and laughed at me. I find the staff to be snobby and unhelpful. The prices are outrageous. I think they are rude cause they are the only dance store in town and feel they can do whatever they want. I will NEVER go there again. I have 2 girls in dance and will order stuff online if I have to. I recommend everyone else do the same. DO NOT GO TO DANCE ESSENTIALS.
I felt the staff and owner were cold and un-friendly and un-helpful. It simply felt like a business transaction that I regret, as I am not happy with my purchase and not allowed to make an exchange. This was frustrating, as I was strongly encourged to make this purchase. This demonstrated the owners lack of ability to show an extra measure of kindness for her customers.
Dance Essentials is a Canadian Shoe Store based in Kelowna, British Columbia. Dance Essentials is located at #8 - 1960 Springfield Road, Kelowna, BC V1Y 5V7, Canada.
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