Had a terrible experience here with customer service. Signed up for a 10-day trial, called to cancel within the 10 days, continued to be charged, experienced a lot of difficulty getting a manager on the phone and have been told countless times a manager would return my call and I have Never Once received a return call. Was told at one point by a manager over the phone that charges would be stopped, and even after that I continued to be charged. Finally went in, charges were stopped, was told I would be refunded, and have never received the refund. Multiple attempts to contact management again, no return calls.
This gym is true amazing. It's hands down the best gym in the city. Always clean, never smells, good value, and new tanning beds on the way!
I really appreciate that it's open 24/7 and has everything in terms of equipment. I think they have a bit too much equipment though, because a lot of it seems to go unused while there's not enough open floor space for stretches, burpees, etc. The trainers seem to be a bit desperate for work and have to be aggressive on the sales tactics (but they're nice people). Also, the membership system is pretty ridiculous because it requires you to lock in for whole year. Overall, it might be the best gym in town for hard-working professionals due to it being open 24/7.
Really nice gym. Super glad they have 4 squat racks, 2 have platforms and they just got a really cool assault bike! Its nice that they have a no commitment option. I enjoyed going over my goals with the lady with the tattoos. One of the nicest gyms in town for sure. and free wifi
Came into this place just to ask questions and find out some info. I told the guy at the front counter this. After 5 mins talking to him not only did I not get any info I wanted. They were pushing a monthly subscription on me ( when I mentioned i was leaving the city for 2 weeks they said come in get a refund. What's the point in that?) Wont do business with people who seem to care more about my money than my health. Plenty of other options in kelowna. Stay away from good life.
GoodLife Fitness Kelowna Capri Centre is a Canadian Gym based in Kelowna, British Columbia. GoodLife Fitness Kelowna Capri Centre is located at 1835 Gordon Dr, 119, Kelowna, BC V1Y 3H4, Canada.
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